Question 1

How much does the TradeVault pilot cost?

Accepted Answer

The current Concierge Pilot offer is $149/month, billed monthly. It pairs the TradeVault workspace with hands-on concierge support during the pilot. A 10-minute conversation confirms whether the offer fits your shop; it is not a universal package for every business.

Question 2

How is my compliance data protected?

Accepted Answer

TradeVault uses authenticated, owner-scoped workspace reads. Document replacement is gated to the owner/editor access used by the workspace. This pilot does not make claims about a particular encryption standard, certification, or legal compliance framework, and it does not promise that no human can access documents.

Question 3

Which trades and locations does TradeVault support?

Accepted Answer

The reviewed audience includes HVAC, electrical, plumbing, general contracting, and similar local trades. Trade and location fit is confirmed in the 10-minute conversation, so the pilot does not promise coverage for every trade or jurisdiction.

Question 4

What happens if a licensing authority rejects a filing?

Accepted Answer

The licensing authority controls approval, and TradeVault makes no outcome guarantee. Filing support is limited to eligible requests. You review and authorize submissions made in your name; the pilot does not promise acceptance, appeals, or a resubmission turnaround.

Question 5

What does the concierge service actually handle?

Accepted Answer

The hands-on pilot covers document intake and setup, deadline visibility and reminders, and human-assisted support for eligible renewal filing requests. TradeVault is an early concierge pilot, not a finished self-serve product or a legal/licensing service.

Question 6

How early will I hear about a renewal?

Accepted Answer

TradeVault is designed to give you visibility and reminders before deadlines, plus support when an eligible renewal is due. The pilot does not promise a fixed SLA date or guarantee uninterrupted work, so your team remains responsible for reviewing the record and authorizing what needs to be submitted.

Question 7

What documents do I send, and what files can the app handle?

Accepted Answer

Customers send current licenses, insurance certificates, permits, and renewal paperwork. The existing app validates PDF, DOCX, PPTX, XLSX, TXT, and CSV uploads up to 50 MB, and versions document replacements. The pilot does not state a separate retention, deletion, or backup policy.

Question 8

Is the pilot available to every shop right now?

Accepted Answer

The pilot is early and limited to a small number of shops. Start with a 10-minute fit conversation so TradeVault can understand your trade, locations, and records; there is also a waitlist path if you are not ready to talk. A conversation does not guarantee acceptance or unlimited capacity.

The honest answers before you hand over the paperwork.

Ask the uncomfortable questions.

Want to see if the pilot fits your shop?